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Why do so many website builders use Linux web hosting? My guess for this preference in operating systems would be: stability. Linux is perhaps the most stable operating system in the world.

Takeshi Eto, VP Marketing at DiscountASP.NET noted, ”One of the key features with IIS7 hosting is the ability to delegate website configurations to users. Since our goal is to provide our customers with maximum control over their hosting environment, we chose to implement IIS feature delegation on our Windows 2008 shared hosting platform.”

Hyperspin has created a library of literature outlining the parameters of its API. Resellers can access this through the company’s website. There are no additional fees for using the API. Hyperspin allows website owners and server administrators to maximize uptime by constantly monitoring the status of web services. The platform can monitor virtually any service, including HTTP, HTTPS, FTP, SSH, SMTP, DNS, POP3, IMAP, MySQL, and any arbitrary services running on TCP/IP. If the system detects downtime, Hyperspin sends a notification through email or cell phone text message (SMS).

In Case You've Read Otherwise, SmugMug Still Loves S3

Mon, 12 Mar 2007 17:01:00 -0400

Last Thursday night, I came across this SearchStorage.com article via the Storagezilla blog. Beth Pariseau wrote that Amazon's Simple Storage Service (S3) has had "performance and reliability issues serious enough" to prompt second thoughts among early adopters. In particular, SmugMug CEO Don MacAskill recently decided to move hot storage back in-house.

The instant I finishing reading the article, my RSS reader lit up with Don's response. He still loves Amazon, even if S3 hasn't solved the "speed of light problem". It takes at least 60-80ms for bytes of data to travel the distance between SmugMug's west coast location and Amazon's east coast data center. There's no getting around that. He moved hot storage closer to his web servers NOT to solve Amazon's performance problems, but to reduce those thousands of miles to inches. Don also tracked down the Storagezilla post and added a comment there.

Fast forward to this morning, when someone sent me a snippet from a Tier 1 Research news brief in which Dan Golding wrote about Amazon's disillusioned users. I gave Dan a hard time for basing his article on the same two customers Beth interviewed without giving her credit. Dan argued that attribution isn't customary in the analyst world. Besides, we shouldn't even be having this conversation. As a non-subscriber, I should have deleted any T1R content that came my way upon receipt.

Ironically, during his HostingCon presentation last year, T1R founder Andy Schoepfer's key message was "don't be an island". It's important for web hosting providers to connect customers to external ecosystems like eBay and Amazon, because no e-business can thrive in isolation. Given T1R's Hosting 2.0 advocacy, Dan's reaction seemed... Analyst 1.0-ish. But towards the end of our conversation, he did promise that an upgrade is on the way. As a point of reference, Burton Group, Dan's former employer, has a great blog that links to external sources. Same goes for Forrester. And at least 220 other research firms, including T1R parent company The 451 Group. Raven Zachary, who leads 451's open source practice, is even on Twitter!

Anyway, I'll get off my soapbox now and back to Amazon. I think every web hosting exec needs to read Don's blog post - along with Robert Cichon's post on customer satisfaction metrics. Robert said a hosting provider has done a good job if (a) the company gets written testimonials, (b) customers refer other customers because they're happy with service quality, and (c) customers defend the company against negative remarks. Amazon gets three points based on Don's reaction. What's your score?

The other obvious precaution that you will need to observe at all times for your hosting site is to avoid using public computers when you are away, to sign in to your site and other sensitive accounts. It pays to think of your online security all the time - even if you are not a web hosting provider.

Writing all this on host gator can be considered an obligation to us. This is because we felt obligated on imparting all this knowledge we knew about host gator.
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